Gerneral Motors will monitor complaints about their cars in social networks

General Motors began to follow the messaging clients in social networks and automotive forums. So the American automaker is trying to identify the defects of its own brands of cars and spend time service campaign. According to the president of GM Dan Ammenna specialists monitor social networks, eg, Twitter, 24 hours a day. It was reported by Bloomberg.

Ammenn not reported how many people watch the messages in social networks. He added that the company also receives and processes complaints from dealers and customer service. Moreover, the president of General Motors said that he personally, as well as the executive director of the group, Mary Barra called up with customers for feedback about their cars.